This course is especially for those who are keen to join in the BPO sector. The Self Instructional Material, practical manual of this course along with hands-on experience will help the learner to identify types of customers, handle customer’s queries, improve communication skills, work as a team member, make decisions that will help in maintaining balance in your work life and use of various Internet services etc.

Medium of Instruction


Entry Level

10th Pass

Course Duration

One Year

Essential Course Duration

240 Hours

Course Fee

Rs. 3000/-

Course Components
S.No Title of Component Essential Contact Hrs
Theory Practical
1 CRM Domestic Voice 80 160
Scheme of Examination
S.No Name of the subject / Modules Time (in hrs.) Marks Total
Theory Practical Theory Practical Internal Assessment
1 CRM Domestic Voice 1 ½ 3 30 70 - 100
Passing Criteria
S.No Name of the subject Certification criteria (percentage)
Theory Practical Internal Assessment Aggregate in each paper module
1 CRM Domestic Voice 50 50 - 50